Frequently Asked Questions

You can pay using any of the following at checkout:

• Credit cards — Visa, Mastercard, American Express, Discover, Maestro
• Debit cards — Visa and Mastercard
• Digital wallets — Shop Pay, Apple Pay, Google Pay
• UnionPay and MS Jacket Store gift cards
• Bank transfer — available on request, and required for orders of more than two jackets

Full details are on our Payment Information page.

Yes. Our checkout runs over an SSL-encrypted connection and payments are handled by Shopify's secure payment gateway. We never see or store your full card number on our own systems.

If your order has not shipped yet, yes. Email us as soon as possible with your order number and what you would like to change, and we will update it if the jacket has not gone into production or dispatch.

Orders cancelled within 24 hours of purchase receive a full refund. After 24 hours but before dispatch, a 30% deduction applies. Within 3 days of dispatch, a 50% deduction applies. Once an order has been dispatched it cannot be cancelled — you would need to follow the return process instead.

See our Refund & Return policy for the full terms.

Enter the code in the discount box at checkout and the reduction is applied before payment. Active codes are shown on the website during sale periods.

Yes. Every jacket is made to the measurements shown in the size chart on its product page. Measure yourself against the chart rather than relying on the size you usually buy elsewhere — leather fits differently from other outerwear.

All measurements are in inches.

Yes. If none of our standard sizes fit you, choose the Custom Size option on the product page and enter your measurements, or email them to customer_support@msjacketstore.com before your order ships. We will cut the jacket to your measurements at no extra cost.

Yes. Because every jacket is made to order, colour and leather type can usually be changed. Contact us before placing your order and we will confirm what is possible and whether it affects the price or lead time.

Yes. We ship worldwide from the UK, with DHL and FedEx as our carriers.

Orders are processed in 1–3 business days. Delivery then takes 5–7 business days depending on your location. You will receive an estimated shipping date once your purchase is complete.

Once your order ships we email you a tracking number. You can also enter it on our Order Tracking page at any time. It can take up to 48 hours for a new tracking number to show its first scan.

International orders may be subject to import duties, taxes and customs fees set by the destination country. These are not included in the product price or shipping cost and are the buyer's responsibility. Your local customs office can tell you what applies.

Yes. A confirmation email with your order number, items and total is sent within a few minutes of ordering. If it hasn't arrived, check your spam or promotions folder before contacting us.

You may request a return within 30 days of receiving your order. The jacket must be unworn, in its original packaging and with all tags attached.

Yes. Our packages do not include a prepaid return label, so return postage is the customer's responsibility. A 20% restocking fee also applies to returned items. Please use a tracked service so the parcel can be traced.

Once we receive and inspect your return, refunds are processed within 7–10 business days to your original payment method. How quickly it appears in your account then depends on your bank or card provider.

We do not currently offer direct exchanges. Follow the return process for a refund, then place a new order for the jacket you want.

Email us at customer_support@msjacketstore.com with your order number and photographs of the issue. We will review it and come back to you with the next step.