Customer Care

Shipping & Delivery

Thank you for shopping with MS Jacket Store. This policy explains how and when your order will reach you. If anything here is unclear, our team is happy to help before you place your order.

Processing and Delivery Times

Order processing typically takes 1–3 business days. Estimated delivery then depends on your location and usually ranges from 5–7 business days. Once your purchase is complete, we will provide an estimated shipping date.

Please note that unforeseen circumstances or customs delays may affect delivery times.

Shipping Restrictions

We ship to most countries, but certain restrictions may apply to specific locations. If you have any concerns about shipping to your area, please contact us for clarification before placing your order.

If we are unable to ship to your location due to legal restrictions or logistical challenges, we will notify you promptly and process a full refund for your order.

Customs and Duties

International orders may be subject to import duties, taxes and customs fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the buyer's responsibility. The amount charged varies according to each country's customs regulations.

To find out what duties and taxes apply to your order, we recommend contacting your local customs office before placing an international order.

Order Tracking

Once your order ships, we will send you a tracking number. You can use it to monitor the status of your shipment on our website or on the carrier's website. If you have any trouble tracking your order, please contact our support team and we will assist you.

Shipping Partners

We ship with DHL and FedEx to ensure your order arrives safely and securely.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team: