Customer Care

Terms & Conditions

Welcome to MS Jacket Store. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms and Conditions.

Product Information

We strive to provide accurate and up-to-date product information on our website, including descriptions, pricing and availability. However, we do not guarantee the accuracy or completeness of this information and reserve the right to update or change it at any time.

Ordering and Payment

  • By placing an order on our website and completing payment, you agree to provide accurate and complete information, and you enter into a binding contract with us.
  • Payment can be made using credit or debit cards through our secure payment gateway.
  • Prices are displayed in the currency specified on our website.

Shipping and Delivery

  • Delivery times vary depending on your location. We provide an estimated delivery date at the time of purchase.
  • Tracking information is provided for every order.
  • Providing accurate shipping details is the responsibility of the buyer.
  • Import duties, taxes and customs fees may apply and are the responsibility of the buyer.

Full details are set out in our Shipping & Delivery policy.

Returns and Refunds

  • We accept returns within 30 days of delivery.
  • To start a return, please contact our customer support team with your order details.
  • Refunds are issued to the original payment method once the returned item has been received and inspected. Please allow 7–10 business days for the refund to be processed.

Full details are set out in our Refund & Return policy.

Intellectual Property

All content on this website — including text, images, logos and designs — is protected by copyright and intellectual property laws. Unauthorised use, reproduction or distribution of our content without prior written permission may result in legal action.

All trademarks and service marks on this website are the property of MS Jacket Store.

Limitation of Liability

MS Jacket Store is not liable for any damages, losses or liabilities arising from the use of our website or the purchase of our products. Our liability is limited to the amount paid for the specific product in question. Nothing in these terms limits your statutory rights as a consumer.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes take effect immediately upon posting on our website. Please review these terms periodically to stay informed of any updates.

Contact Us

If you have any questions about these Terms and Conditions, please email customer_support@msjacketstore.com.