Customer Care

Privacy Policy

At MS Jacket Store we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect the information you provide. By accessing or using our website, you agree to the terms of this policy.

Information We Collect

  • When you place an order, we may collect personal information such as your name, email address, phone number and shipping address.
  • To provide payment and merchant services, some data is shared with third-party providers such as Shopify Payments and PayPal.
  • For analytics, we may collect non-personal information such as your IP address, browser type and device information. This helps us improve our website's performance and your experience.

How We Use Your Information

  • To process your orders, provide customer support and improve our products and services.
  • To send promotional offers, updates or newsletters, where you have opted in. You can unsubscribe from these at any time using the link in any email.

Information Sharing

We do not sell, trade or rent your personal information to third parties. Some data is shared with payment and shipping providers solely to fulfil your order; their use of that data is governed by their own privacy policies.

Data Security

Your payment details are transmitted over a secure SSL connection and stored by our payment gateway, not on our own servers. Access to customer information is restricted to authorised members of our team. After your order is complete we retain only what is necessary — such as your name, email address and order history.

Cookies

We use cookies to improve your browsing experience and to show relevant content. When you first visit our site you can choose whether to accept non-essential cookies. You can also disable cookies in your browser settings, though this may affect how parts of the website function.

Third-Party Links

Our website contains links to third-party sites including Facebook, Instagram, X (Twitter), YouTube and Pinterest. We are not responsible for the privacy practices or content of those websites.

Image Licensing

All non-product images used on MS Jacket Store are licensed through Freepik and used in accordance with their licensing terms. All product images are our own.

Your Rights

Depending on where you live, you may have the right to access, correct or delete the personal data we hold about you, and to object to certain processing. To exercise any of these rights, contact us using the details below.

Contact Us

If you have any questions or concerns about privacy or data protection, please email customer_support@msjacketstore.com.