Shipping & Delivery

Thank you for shopping with MS Jacket Store. This policy explains how and when your order will be processed and delivered. If anything here is unclear, our team is happy to help before you place your order.

Processing and Delivery Times

Order processing typically takes 1 - 3 business days.

After processing, estimated delivery generally takes 5 - 7 business days, depending on your destination.

Please note that delivery times are estimates and may be affected by unforeseen circumstances, carrier delays, customs procedures, weather conditions or other circumstances outside our control.

Once your order has been shipped, we will provide tracking information so you can monitor its progress.

Shipping Restrictions

We ship to most countries worldwide, although certain restrictions may apply to specific locations.

If you have any concerns about shipping to your area, please contact our customer support team before placing your order.

If we are unable to ship your order to your location due to legal restrictions or logistical challenges, we will notify you and process an appropriate refund.

Customs and Duties

International orders may be subject to import duties, taxes and customs fees imposed by the destination country.

These charges are not included in the product price or shipping cost unless specifically stated at checkout and are the responsibility of the buyer.

Customs charges vary depending on the destination country's regulations. Customers are responsible for checking any applicable duties or taxes before placing an international order.

Order Tracking

Once your order has been dispatched, we will send you a tracking number.

You can use the tracking number to monitor your shipment through the applicable carrier.

If you experience any difficulty tracking your order, please contact our customer support team and we will assist you.

Shipping Partners

We may use reliable international shipping carriers, including DHL and FedEx, depending on the destination and shipping requirements.

Delivery Estimates

Our general estimated delivery timeframe is:

Processing: 1 - 3 business days
Delivery: 5 - 7 business days

Delivery estimates are not guaranteed and may vary due to circumstances outside our control.

Returns After Delivery

If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to the requirements stated in our Refund & Return policy.

Customers are responsible for return shipping costs.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team:

Phone: +44 7353 916341
Email: customer_support@msjacketstore.com